CMM Projects

Enterprise Order Entry and Provisioning System: A leading web hosting company and provider of Internet services consolidates order entry and provisioning activities.

Enterprise Portal Application: Event Broker Training Courseware Development: Sybase launches Event Broker Training as part of their Enterprise Portal application.

Customer Service Training for Technical Professionals: Leading financial institution implements customer service program to enhance its internal IT support.

Colocation Center Training Methodology: CMM assists Verio with implementation of its premier data centers.

Network Operations Center (NOC) Training Needs Assessment: A leading web hosting company and provider of Internet services looks to CMM for business and organization development.

Project Management and System Development Methodology: CMM implements custom project management methodology for technical initiatives.

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VERIO – Enterprise Order Entry and Provisioning System

Objective: Verio Inc. initiated a project to implement an enterprise order entry and provisioning solution. The company was plagued with legacy systems inherited through a series of mergers and acquisitions. The goal of the project was to replace these regional and local systems with one national system that would allow access to company-wide data used for strategic business decisions. Verio required a team of individuals to assist with the development and implementation of these systems.

Solutions: CMM provided Verio with a one-stop shop for its outsourced consulting needs. CMM provided qualified technical professionals to augment the existing Verio teams and to provide services not performed by other team members.

Services rendered Verio included:
· Project Management and Coordination
· Human Performance Analysis
· Business Analysis
· Business Process Analysis and Development
· Systems Analysis
· Database Analysis & Design
· User Acceptance Testing
· Technical Writing
· Instructional Design/Courseware Development
· Training/Facilitation

Results: The CMM team quickly adapted to Verio’s environment. The professional team integrated seamlessly into the existing development team’s work groups. Team members working with business sponsors developed processes, policies and procedures to accompany the newly developed system. The CMM team developed a complete training implementation program for Verio which was widely accepted by the employee base and noted by employees as the best training and documentation provided by the company.